Summary:
SIRC is looking to fill an immediate opening for an OCTO IT SUPPORT LEVEL 2 for a project in downtown Washington DC (Metro accessible). This is our DIRECT CLIENT. If you are interested, please send me your resume along with your expected hourly rate on 1099. 1-5 years of experience. The Customer Support Entry level is a first level representative to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues and alerting senior staff in a timely fashion
The ideal candidate must possess the following:
- Provide technical assistance to computer system users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Answer questions or resolve computer problems for clients in person, via telephone or from remote location.
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Provide service and preventive maintenance activities on terminals, printers, personal computers basic knowledge of electrical/mechanical principles and basic electronics.
- Reads and comprehends technical service manuals and publications.
- Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices.
- Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments.
- Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
- Strong communication skills.
- Assists in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment.
- Provides accurate and complete answers to general use and 35 administrative environment questions in a timely manner.
- Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicates accurate and useful status updates.
- Manages and reports time spent on all work activities.
- Ability to work in a team environment.
